Normal Office Hours:

Monday - Friday
12 - 5 PM
950 4th Street
UPCOMING OPEN HOUSES
Thursday, November 9th 1-5 PM
Tuesday, November 14th 1-5 PM
Thursday, November 30th 1-5 PM

FAQ'S

Please see our Rules and Regulations Handbook

How long is the lease for?

Our leases run from August 15th through July 31st of the following year.


Do you allow pets in your apartments?

No pets allowed; this is how we keep our units in such excellent condition. Sorry!


When is rent due?

Rent is due on the 1st of each month, with a 5 day grace period. On the 7th, you will be charged a 5% Late Fee


How can I make my rent payments?

PREFERED METHOD: ACH - automaticlly withdrawn from a checking or savings account. No hassle or fees on the first of every month!


What furniture do you provide?

All of our apartments come fully furnished with a couch, loveseat, coffee table, 2 end tables, 4 bar stools around the kitchen center island, as well as a full size bed & dresser for each person. The kitchen comes furnished with a refrigerator, stove, dishwasher, and a garbage disposal.
Each apartment also has a full size washer and dryer located in the apartment.


Who do I contact about hooking up utilities?

Electric and water must be set up in your name prior to our lease beginning date. Contact the City of Charleston at 217-345-8430 to set up water service. You call Ameren Illinois at 1-888-789-2477 to set up electricity.

What should I bring when I move in?

While we offer fully furnished apartments, you will still need to bring some necessities to your new apartment!
Kitchen: a microwave and all other desired countertop appliances, plates, silverware, cups, trash can, cleaning supplies
Bedroom: alarm clock, desk, desk chair, mattress pad (if desired), full size bedding (if you use one of our mattresses), blankets, pillows, pillow cases, full length mirror, desk (if desired) and other personal items
Bathroom: shower rod, shower curtain and liner, towels and wash cloths, toilet paper, toilet plunger, trashcan, other personal items
Living Room-TV, surge protectors, extension cords, lamps (if desired), any personal decorative items
Laundry Room: Stain Remover, Detergent, Dryer Sheets, Hangers, Laundry bag/basket, clothes drying rack (if needed), sewing kit

Miscellaneous: backpack, sports equipment, batteries, computer, camera, iron, DVD/BluRay Player


May I have posters/pictures on walls?

PLEASE, DO NOT USE TACKY TAPE! Posters and framed pictures are allowed on the walls, but nothing may be attached to the ceiling, including stickers and decals. If you must use large screws to secure something heavy, that is perfectly fine, however you may be charged a small drywall repair fee when your lease expires.
Students are encouraged to decorate and personalize their apartments using the smallest nails possible, or push pins.


May guests visit me at my apartment?

Yes. However, each resident assumes FULL responsibility for his or her guest(s). All guests must have either the Visitor’s Parking Pass or a Temporary Parking Pass or they have the possibility of being towed at their expense. Visitors & guests are only allowed to stay a maximum of 2 weeks during the term of the lease.


How does Melrose & Brooklyn ensure the safety of residents?

The parking lots are well lit and high-tech security cameras are located in all common areas in both buildings. This includes the parking lots, hallways, stairs, rec, hot tub & exercise rooms. All of our exterior doors (including the patio doors) have a deadbolt. Each apartment is also equipped with a security system that you have the choice to activate at move-in time. We also have a 24 hour Emergency number to call at 217-962-0137.